Cancellation Refund & Return

Eligibility Criteria for Returns & Replacement:

To qualify for our Returns & Replacement Policy, the following conditions must be met:

1. Original, Unused Condition: The item(s) must be in their original and unused condition.
2. Inspection and Verification: Replacement for items is contingent upon inspection and checking by jaimaakamakhya.com
3. Exclusion of Damages: Damages resulting from neglect or improper usage will not be covered under our Returns & Replacement Policy.
4. Documentation Requirements: Products should be accompanied by the Original Product Certificate, the Original/Copy of Invoice, packaging, documentation, lab certificates, and any associated discount coupons.
5. No Modifications Allowed: Returns will not be accepted if there are any modifications made to the original product(s).
6. Non-refundable Charges: Please note that shipping charges, VAT, lab certification charges, and custom duties are not refundable.

Return Policy for Customized Products:

For items specifically customized for you, a monetary refund is not applicable. However, you have the option to request store credit equivalent to 70% of the invoice value (excluding shipping charges) within 10 days of receiving the product(s).

Refund

1. Non-refundable Charges:
   • Shipping charges, VAT, and duties are not eligible for a refund.
   • The cost of return shipment is the responsibility of the customer.
2. Payment Gateway Charges:
   • Payment gateway charges, if applicable, will not be reimbursed. These charges are invoiced directly by the payment gateway and are non-refundable.
3. Lab Certificate Fees:
   • Any fees associated with a paid lab certificate ordered along with the product(s) will not be refunded in the return payment.
4. Return & Refund Processing Time:
   • Returns are anticipated to take 7-10 business days to process, starting from the date of receiving the product(s) at our address.
   • Refund will be processed within 7-10 business days to reflect in your account.
   • Please be aware that credit card companies/banks may take an additional week to reflect the refund in your account.
5. Any Online Rituals are non refundable we are just committed for doing 100% Guaranteed Puja.