Cancellation Refund & Shipping Policy

Eligibility Criteria for Returns & Replacement:

To qualify for our Returns & Replacement Policy, the following conditions must be met:

  1. Original, Unused Condition: The item(s) must be in their original and unused condition.
  2. Inspection and Verification: Replacement for items is contingent upon inspection and checking by jaimaakamakhya.com
  3. Exclusion of Damages: Damages resulting from neglect or improper usage will not be covered under our Returns & Replacement Policy.
  4. Documentation Requirements: Products should be accompanied by the Original Product Certificate, the Original/Copy of Invoice, packaging, documentation, lab certificates, and any associated discount coupons.
  5. No Modifications Allowed: Returns will not be accepted if there are any modifications made to the original product(s).
  6. Non-refundable Charges: Please note that shipping charges, VAT, lab certification charges, and custom duties are not refundable.

Return Policy for Customized Products:

For items specifically customized for you, a monetary refund is not applicable. However, you have the option to request store credit equivalent to 70% of the invoice value (excluding shipping charges) within 10 days of receiving the product(s).

Refund

  1. Non-refundable Charges:
    • Shipping charges, VAT, and duties are not eligible for a refund.
    • The cost of return shipment is the responsibility of the customer.
  2. Payment Gateway Charges:
    • Payment gateway charges, if applicable, will not be reimbursed. These charges are invoiced directly by the payment gateway and are non-refundable.
  3. Lab Certificate Fees:
    • Any fees associated with a paid lab certificate ordered along with the product(s) will not be refunded in the return payment.
  4. Return Processing Time:
    • Returns are anticipated to take 7-10 business days to process, starting from the date of receiving the product(s) at our address.
    • Please be aware that credit card companies/banks may take an additional week to reflect the refund in your account.
  5. Any Online Rituals are non refundable we are just committed for doing 100% Guaranteed Puja.

Shipping Policy

We utilize the services of Speedy Couriers for the efficient delivery of our orders within India or International.

Our commitment to exceptional service is reflected in our collaboration with top-tier courier companies. We have specifically selected the highest grade of their services, ensuring a comprehensive range of features. This includes live tracking, the assistance of dedicated customer service agents, seamless door-to-door delivery, enhanced safety measures, delivery proof with location stamps, and the fastest possible delivery of your parcels. Our aim is to guarantee the secure and timely delivery of your parcels directly to your doorstep.

Furthermore, we provide a 100% guarantee on the delivery of your shipments. While the loss of a parcel in transit is an extremely rare occurrence, we want to assure you that in such an event, we take full responsibility. We are committed to either sending you a replacement promptly or issuing a complete refund to address any inconvenience caused. Your satisfaction and the successful delivery of your shipments are of utmost importance to us.

Our packaging is designed with utmost security, ensuring tamper-proof measures. Each product is meticulously packed with great care and handed over to our trusted courier partners. Although instances of damage during transit are extremely rare, if you notice any harm to the products upon receipt of the parcel, please report it immediately. You can share images of the damage at info@jaimaakamakhya.com and request a replacement.

It’s important to note that we do not offer Cash on Delivery (COD) facility for our orders.

For orders within India, we provide free shipping on orders worth more than INR 2500.

Please be aware that the estimated shipping cost mentioned during checkout may vary after the parcel is packed. This discrepancy often arises when you’ve ordered multiple items with varying dimensions. However, in most cases, the estimated shipping charges align with the actual shipping charges. If you have any concerns or questions about the shipping process, feel free to reach out to us.

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